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At Rayne Black, we aim to deliver your orders in a timely and secure manner. Please read our shipping policy carefully to understand how your order is processed and delivered.
All orders are processed within 1–3 business days after order confirmation.
Orders are not processed or shipped on Sundays or public holidays.
During peak periods, sales, or unforeseen circumstances, processing times may be slightly extended.
Once your order is shipped, you will receive a confirmation message or email with tracking details.
Estimated delivery timelines are 3–7 business days from the date of dispatch, depending on your location and courier partner serviceability.
Delivery timelines are estimates and may vary due to factors beyond our control, such as courier delays, weather conditions, or regional restrictions.
We currently ship across India.
All shipping charges are borne by Rayne Black.
Any shipping-related offers or conditions, if applicable, will be communicated clearly on the website.
Please ensure that the shipping address, contact number, and pin code entered at checkout are accurate and complete.
Rayne Black is not responsible for delays or non-delivery resulting from incorrect or incomplete address details provided by the customer.
If a delivery attempt fails due to incorrect details or unavailability of the recipient, re-delivery will be attempted as per the courier partner’s policy.
Once your order is shipped, tracking details will be shared so you can monitor the delivery status.
For any issues with tracking updates, please allow some time for the courier system to refresh.
While we work closely with our courier partners, Rayne Black is not liable for delays caused by circumstances beyond our control.
In rare cases of lost shipments, we will investigate with the courier partner and provide a resolution in line with applicable policies.
If you receive a package that appears tampered with or damaged, please do not accept the delivery.
If the package is accepted and later found to be damaged, please contact us within 48 hours of delivery at support@rayneblack.com, along with relevant images.
All such cases will be handled in accordance with our Returns & Exchange Policy.
For any shipping-related queries or assistance, please contact us at support@rayneblack.com